How it works
What we file, what carriers require, and how we get set up with you.
Claims
When a carrier loses or damages a package, the shipper is owed money. For a 3PL, that’s you, on behalf of the brand that owned the goods.
What we file
- Lost packages. Tracking stops moving, or the carrier marks it lost.
- Damaged packages and missing contents.
On every carrier you ship with: UPS, FedEx, USPS, DHL, OnTrac, and regionals.
How a claim starts
We watch every shipment’s tracking, so problems get flagged before anyone complains. Damage reports from brands and customers get forwarded to an inbox we set up, and we take it from there.
What carriers require
| Requirement | UPS | FedEx |
|---|---|---|
| Report damage | Within 60 days of delivery | Within 60 days of delivery |
| Report a lost package | Within 9 months | Within 9 months |
| Default liability | $100 per package unless more was declared | $100 per package unless more was declared |
| Photos for damage | 3: outer box, packaging, item | Box, packaging, item |
| How you’re paid | Electronic transfer to your bank | Check or account credit |
Carrier terms as of November 2026. We check each one before filing.
After we file
The carrier reviews it, usually within a few weeks. If they approve, the money goes straight to your account; it never passes through Blend. If the carrier asks for more information or a missing document, we send it. You owe nothing on claims the carrier denies.
Onboarding
About an hour of your time. Nothing to install. First claims are filed within a week of the intro call.
1. Intro call
30 minutes. Your carriers, your volume, how many brands you ship for, and how damage reports reach you today.
2. Agreement
One page. What we file, how we’re paid, and that you can end it any time. Nothing is owed on claims carriers deny.
3. Carrier access
You add Blend as a user on your carrier accounts. Where the carrier allows it, our user can file claims and nothing else. It can’t ship, can’t see billing, and you can remove it in one click.
4. Shipment data and reports
A daily export from your shipping software, and damage reports forwarded to an inbox we set up. Nothing else changes about how your team works.
5. Lookback
We go through every shipment still inside its claim window. Lost packages can be claimed months back (up to 9 on UPS and FedEx), so there’s usually money waiting before we’ve filed a single new claim.
6. Monthly statement
One statement, broken out by brand: each claim, its status, and what was paid. You credit each brand what was recovered for them.
Questions? Ask us. We’ll walk through it with your numbers.
Get in touch